Shipping Policy
Clients love our service because nobody does it better.
SHIPPING POLICY
Thank you for visiting and shopping at Northeastern.
DOMESTIC SHIPPING POLICY
SHIPMENT PROCESSING TIME
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
SHIPMENT TO P.O BOXES OR APO/FPO ADDRESSES
Northeastern Hardware Co. Inc. ships only to addresses within the US.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
INCORRECT SHIPPING ADDRESSES AND REFUSED DELIVERY
Northeastern Hardware Co. Inc. will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
MISSING OR STOLEN SHIPMENTS
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.